MUSEUM OF ICE CREAM SAN FRANCISCO

Museum of Ice Cream San Francisco is currently closed. The safety and health of our employees and guests is our top priority and we will work with you to ensure that your time at MOIC is comfortable, stress free and FUN upon our reopening. We have made industry leading updates inside of our facilities in accordance with the safety standards of the CDC and our local governments. 

For more information on what to expect, please see our COVID-19 FAQ site here or reach out to [email protected] with any questions or concerns you may have.

Peace, love, and ice cream

#TEAMMOIC

Price:

• All Private Tour Time Slots (from opening until 12:00pm) are a flat rate of $250 (Min 1 guest- max 20 guests).


• All Self Guided tickets (from 12pm onward) are $38; Children 2 and younger don't need a ticket.


• For private event bookings, please contact us here.

Hours of Operation:

• Monday: Closed


• Tuesday: Closed


• Wednesday: Closed


• Thursday: 10:00am-5:00pm


• Friday: 10:00am-5:00pm


• Saturday: 10:00am-5:00pm


• Sunday: 10:00am-5:00pm

The Scoop- Here’s What to Expect Before Your Visit:

We are excited to welcome you back to MOIC with care and consideration. The safety and health of our guests is our top priority and we will work with you to ensure that your time at MOIC is comfortable, stress free and FUN. We have made some important updates inside of our Museums in accordance with the safety standards of the CDC and our local governments.

 1. Temperatures may be taken before entry.

Before entering the space, all employee and guest temperatures will be taken using our digital
thermometers to ensure guests and employees are symptom free.  In accordance with CDC
guidelines, we ask that persons with temperatures of 100.4 F reschedule their visit.

 2. Masks/Facial coverings are required by both guests and MOIC employees.

Masks are REQUIRED upon entry, must be worn for the entire duration of the experience.  We ask that you please bring your own mask, and only consume our ice cream and treats in a stationary location throughout the space and avoid walking while eating with your mask off. Please also note that our MOIC guides will be equipped with face masks/face shields as well. Masks are optional for children ages 2 and under due additional risk of suffocation.

 3. Enforcing of Social Distancing in our spaces

There will be markers on the floor to ensure that a distance of at least 6 feet is met. We also ask that you respect others and stay at least 6 feet from other guests. No more high fives, but we welcome elbow bumps with consent! 

4. Capacity restrictions

Capacity will be restricted throughout the cafe, gift shop, and experience in accordance with city requirements and groups of 10 or more will be prohibited until further notice.

5. Constant disinfecting of our spaces and eating areas.

Throughout the experience there are many places to sanitize and wash your hands. Rest assured that our Clean Team will thoroughly disinfect each and every surface of every installation as soon as each group exits or a transaction is completed. Each time you enter a space, it will have just been disinfected. Gloves will also be worn by our guides assisting the experience, cleaning, and serving treats.

6. Pre-Visit Check-In

24 hours prior to your visit, you will receive a reminder email asking about your current health status to confirm you and members of your group are feeling healthy and well.

 7. Flexibility and peace of mind for our guests (Reschedules and Refunds)

We ask that guests feeling any symptoms of sickness prior to visiting please stay home and follow your local quarantine measures if necessary.  We're offering flexible rescheduling and refunds for guests who are unable to attend. Just shoot us an email to [email protected] or [email protected] and we are happy to reschedule your ticket or issue a refund!

Terms:

• Add tickets to your cart by selecting the date and time using the calendar. If the day is greyed out, that means tickets are unavailable.


• Please confirm your date when purchasing. Your ticket is only valid on the date of the ticket.


• Ticket date exchanges are possible, please follow the link on your ticket confirmation.


• We are offering refunds during this time. If desired, please contact our ticketing customer care team at [email protected].


• One ID must match one person in your party.


• For questions regarding your tickets, please visit our FAQ page or call 855-258-0719. We offer a 10% college student & military discount, please email [email protected] with a photo of your military ID, or from your ".edu" email address to redeem.

We are not your ordinary museum!

We create multi-sensorial installations that connect people and spread joy. To us, ice cream is more than a sweet treat. It's a universal symbol of happiness, a vehicle for imaginative wonder, and a powerful force to bring people together.

Prepare for the extraordinary. Here, unicorns are real and every day starts with a swim in the sprinkle pool.

 All restrooms in our venue are gender neutral. Racism, sexism, ableism, ageism, homophobia, transphobia, or any other form of discrimination will not be tolerated at our Museum.

 All captured content taken by MOIC of its guests and experience is the property of MOIC. All captured content of MOIC posted publicly, by outside persons, is released to MOIC for public use.

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